Reference

Privacy Policy for Your qqkik Account

Our Privacy Policy shows what we collect when you open an account, send support messages, or move funds with DANA, OVO, GoPay, or QRIS.

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What We Collect and Why

qqkik Service availability depends on jurisdiction. Users are responsible for checking local law before access.

This policy covers the account data you give us, the device and browser signals we receive, and the payment references tied to DANA, OVO, GoPay, or QRIS. We use those details to verify logins, match deposits or withdrawals, answer your request, and keep a clean audit

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trail if something needs checking later. If you contact us from Semarang, Medan, or another Indonesian city, the same handling rules apply. We do not keep more than we need for the purpose stated here. When a retention period ends, we remove or anonymise the record
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unless a legal or operational hold requires us to keep it longer. Where local law permits, you can ask us to correct your profile, export a copy, or delete specific data after we confirm you own the account. If we need extra proof, we will ask
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for a masked transaction reference or the last login detail before we touch the file.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

CONTACT ROUTES

How to Reach Our Team

If you want a privacy answer, we keep the path short: chat, WhatsApp, or email. Our team handles requests from 09:00-21:00 WIB, and we usually ask for your registered email, the last login time, or a masked payment reference before changing the record. That check protects your account and keeps the request tied to the right file.

Team online

Live Chat

Open chat from your account page and send the question in English. We use it for correction requests, access checks, and consent questions during 09:00-21:00 WIB each day.

Message us when you need a faster answer about data access or a record update. We may ask for your registered email and a masked transaction reference before we reply.

Email

Write a clear request to our support inbox when you want a copy, correction, or deletion request. We keep the thread with your account record so the follow-up stays traceable.

ACCOUNT SAFEGUARDS

Controls That Protect Your Record

We keep this policy practical: collect only what we need, keep it for the period tied to the account, and close the loop when you ask for changes.

Data Minimisation

We ask for the smallest set of details needed to run the policy process: account email, masked payment reference, and login time. That keeps requests focused and avoids pulling in extra personal data we do not need.

Cookies

Cookies remember session state, language, and security settings. Your browser can block them, but some privacy actions and account checks may ask you to turn them back on so we can match the right record.

Account Security

Use Account > Security to change password details, add a stronger login code, or check recent access. We may ask for a second confirmation step before changing sensitive fields.

Retention Periods

We keep records only as long as needed for support, fraud checks, dispute handling, or legal obligations. After that period, we remove or anonymise the data unless a longer hold is required by law.

Request Changes

If you want a correction, export, or deletion request where local law allows it, send the account email and one proof point. We will reply with the exact step we need next.

Contact And Follow-up

For anything that touches your personal data, our team uses chat, WhatsApp, or email and links the thread to the same account file. That helps us track the request from first message to closure.

Questions About Privacy Requests

These answers explain how our Privacy Policy works when you open an account, send support messages, or use DANA, OVO, GoPay, or QRIS. If your question is about access, correction, or deletion, we verify the account first and follow local law. That keeps your record tied to you and reduces mistakes. Whether you contact us from Medan or elsewhere, the process is the same.

We collect the details you enter for account setup, plus device and login signals that help us secure access. If you send support messages later, we keep those threads with the account file so we can answer accurately.

We keep the payment reference so we can match deposits or withdrawals, confirm status, and resolve mismatches. The record stays limited to what we need for that purpose and is not used for unrelated profiling.

Yes, where local law allows it. After we verify the account owner, we can correct profile details, export a copy, or process a deletion request for specific records that are no longer needed.

We keep records only for the period needed to run support, security, audit, or legal tasks. Once that period ends, we remove or anonymise them unless a legal hold requires a longer retention period.

No, our cookies are used for session state, language choice, and security checks on our site. Your browser settings control them, and blocking cookies may mean some privacy actions need extra verification.

Use live chat, WhatsApp, or email with your registered email and a short explanation of the request. We answer during 09:00-21:00 WIB and keep the thread with your account record.

Yes. The same core handling applies, but access or eligibility decisions depend on local law and are available only where local law permits. If rules change, we update the policy text here.

Privacy Policy for Your qqkik Account

How to Reach Our Team

Live Chat

WhatsApp

Email

Controls That Protect Your Record

Data Minimisation

Cookies

Account Security

Retention Periods

Request Changes

Contact And Follow-up

Questions About Privacy Requests

01 What data do you collect when I open an account?

02 Why do you keep my DANA, OVO, GoPay, or QRIS references?

03 Can I ask for my data to be changed or removed?

04 How long do you keep my records?

05 Do cookies track me outside qqkik?

06 How do I contact you about privacy?

07 Does this policy change by country?

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